The legal and contractual position of a Grievance procedure.
What a grievance procedure should contain.
How to deal with a grievance.
How to prepare for a grievance hearing.
Conducting and controlling the hearing.
Dealing with emotions.
How to deal with problems-
confidentiality; the number of people to interview; accusations against senior managers; should witness statements be given to the complainant; how often to meet with the complainant and accused.
Delays and long-term absences.
Dealing with appeals.
Provides:
Letter templates covering the whole process to the outcome and decision.
A summary guide for managers for the stages in managing grievances.
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Disclaimer: The site provides best practice HR advice based on current Employment Law but it should not be taken as a substitute for professional legal advice.